While our shop items are primarily handmade with love. We always strive to provide a great quality product. Sometimes problems may happen and that’s ok!
We guarantee the quality of our items (excluding pen ink) for up to 30 days of when the item was received. Once the 30 day period has passed we are no longer responsible.
If within the 30 day period, please feel free to Contact Us and we'd be happy to help!
Please follow the care instructions provided to ensure the life and quality of your purchase.
Returns & Exchanges
Returns & Exchanges
Due to the custom nature of our products, we are unable to accept returns or exchanges.
Should any issues with your order arise, please feel free to contact us and we will be happy to assist.
Order Cancellation
Once an order is placed we are unable to accept a cancellation request.
ALL sales are final.
Shipping Policies
Shipping Policies
Please take a moment to review our Shipping Policies as it varies for each shipping courier. Most orders will be shipped through USPS unless specified at time of tracking number provided.
Note: Desde Casa Creations will not have any additional information around shipment status once the carrier has accepted the package. We can only see what the carrier provides with the tracking service. Please reach out to the shipping carrier for any updates on "tracking".
Desde Casa Creations is not responsible for misdeliveries due to an incorrect address provided at time of checkout. No claims can be made on incorrect addresses or once package is marked as delivered by courier.
Desde Casa Creations is not responsible for misdeliveries due to an incorrect address provided at time of checkout. No claims can be made on incorrect addresses or once package is marked as delivered by courier.